Your Next Move: Help Desk Technician

An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. A generic help desk listing could include either of these skill levels, and some listings will require a bachelor’s degree in IT or a related field. The team at Workable provides a generic help desk technician job description, which should help you understand the general expectations and minimum requirements. If you have a working knowledge of various types of technology, you’ll make an excellent help desk support professional.

  • The Director of the I/T Department has identified the need for a new network for the headquarters facility.
  • The technical support job description closely fits that of a help desk technician, so consider that title when job hunting, though it may involve traveling to clients’ homes to perform hands-on repairs.
  • It entails making the most of your time in order to provide the greatest value to your end consumers.
  • If you work as a liaison between an IT department and the employees of an organization, you may earn a higher salary than a computer user support specialist.

Technology is always changing, so it’s important for help desk engineers to stay up to date on the latest developments. Technology news sites and blogs can provide helpful information about new products and services that may interest you. Reading these sources regularly can also help you keep informed about changes in your industry. You may also need to know how to set up a home network for clients who use your services remotely.

Becoming a Help Desk Analyst

When they eventually reach you, it’s understandable that they’ll be irritated. You must be patient in order to calm them down and win their trust and confidence. People struggle to move past their entry-level positions because they don’t have a good plan to do so. As a result, they end up spending more than 3 years in a helpdesk environment without getting the experience and skills that lead to the best-paying IT jobs. An IT help desk job salary can depend on the company and where you work.

They spend their time helping with little things instead of working on stuff that can directly translate into big-time promotions. Learn about the job description and duties and read the step-by-step process to start a career as a help desk analyst. They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies.

How To Become a Help Desk Engineer

A help desk support job fuses customer service with technical abilities. Creating a positive relationship with each customer is as important as resolving their technical problem. Whether you work full- or part-time, you may have some flexibility with your hours. Some help desk support members work on an on-call basis, responding to queries when clients are having problems. Others work outside of traditional work hours so that they don’t tie up the networks or systems while other employees need to access them. If you work for an organization that offers 24-hour help desk support, you have the option to choose an overnight shift. As you gain additional experience, you’ll be eligible to take on more responsibility.

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Top 5 help desk technician interview questions with detailed tips for both hiring managers and candidates. A strong working knowledge of computer systems, hardware, and software. Responding to queries on the phone, via email, in person, or through remote access. By submitting this form, I authorize Centriq Training to contact me by phone, including cellular phone, SMS-TXT, email or mail to tell me about its programs of study. The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ). Martin Yate is a career coach and one of the foremost experts in the world of job search and career management. Get the skills you need to pursue an entry-level position as an IT help desk technician…

Be Adept at Time Management

They have computer networking classes that teach about LANs and WANs as well as introduce the network architecture and protocols used in security. You can also take courses to understand the basic structure of both wired and wireless networks and their protocols. There also have Microsoft Digital Literacy courses that can teach you the risks and threats to computer security and privacy, and more. With more than 2 million users worldwide, it has the help desk engineer fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management. Upon completion of this IT certification program, Students are supported in the next step of job search.

You must first have a solid understanding of computer hardware repair and a deep knowledge of common operating systems, including troubleshooting software errors. Secondly, you must be able to help customers who likely have little IT experience and are having a stressful and confusing problem without actually being able to see or physically interact with their machine. Not all IT repair specialists have people skills, and not everyone with customer-service-oriented personalities is compatible with IT repair. To be successful in this venture, you need to have both of those skill sets. A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance.

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